Our client internally managed the disability/leave processes. Long-term disability was outsourced to Sedgwick. After extensive research it was decided to outsource disability processing to Sedgwick. This includes all disability processes, reporting and employee/manager support for leave processing.
- Outsource disability processes and services to Sedgwick within 3 months of start date.
- Reduce staff and redeploy into other roles or transition to Sedgwick if possible.
- Create streamlined processes and increased customer services.
- Transition customer support to Sedgwick as part of the services delivery model.
ACCOMPLISHMENTS / BENEFITS
- Implemented within 120 day timeframe
- Implemented within budget (no out-of-scope costs)
- Leveraged existing resources reducing costs and allowing for continuity between project to BaU
- Fully compliant with terminations occurring 7 days
- Dedicated focus on compliance with all necessary regulations