Background:

The Information Technology Department of an educational organization sought to review and improve upon selected administrative and operational processes. PPT Consulting was engaged in a multi-faceted support capacity and, as such, took on the responsibility of meeting with key stakeholders, documenting “current state”, collaborating with key stakeholders to define the “future state” and documenting that for the client.

Goals:

• Define and document Current State Administrative & Operational Processes
• Collect Input and Feedback from Key Stakeholders and document Future State Processes
• Identify Opportunities for Improvement

Accomplishments / Benefits:

• Conducted Interviews with Key Stakeholders
• Discussed Current Processes and Key Issues
• Conducted follow up interviews to clarify specifics and receive feedback
• Documented “Current” Processes and collaborated with key Technology Services personnel to define Recommended “Future” Processes
• Developed and Documented Recommended “Future” Processes