Value Proposition

Understanding business process steps with the goal of identifying areas of improvement and eliminating inefficiency in order to simplify, integrate and automate. Processes are the key enabler to both effectiveness and efficiency of the IT operation. Both tool selection and organizational alignment should be based on optimized and clearly communicated processes.

Key Components

  • Understand what the process is trying to accomplish
  • Map Processes
  • Categorize Steps as Value Added or Non-Value Added
  • Identify Improvements
  • Define Cost Savings Opportunities
  • Conduct External Benchmarking Research
  • Define Recommendations & Action Plan

Outcome

  • Current State Process Flows
  • Future State Process Flows
  • Best Practices Gap Analysis
  • Key Performance Indicators (KPIs)
  • Continuous Improvement Plan
  • Cost Benefit Analysis
  • External Benchmark Analysis

Case Studies

EHR Process Documentation & Training - Background: The fastest-growing addiction treatment provider in the country, operates inpatient and outpatient centers in five states, started to rollout Read Case Study >
ITIL Implementation / Program Office – $1B Pharmaceutical Company - Background: The IT Department of a $1B Pharmaceutical company engaged PPT to conduct an IT Operational Assessment which uncovered the Read Case Study >
Payroll System Implementation – $1B Aerospace Engineering & Manufacturing Company - Background: A $1.1B manufacturer of aircraft parts required Project Management support to migrate HRIS system and lead review of business Read Case Study >
Field Delivery Analysis – $2B Fuel Distributor - Background: A $2b distributor of gas products engaged PPT Consulting to review and improve field delivery processes to reduce the Read Case Study >
Sourcing Process Analysis – $2B Fuel Distributor - Background: A $2B distributor of gas products engaged PPT Consulting to provide strategic sourcing for 3 commodity contracts and establish Read Case Study >
Warehouse Management – $400 MM Paper Products Manufacturer - Background: A $400MM manufacturer and distributor of plastic and foam disposable cups, bowls, containers, and lids was experiencing inefficient order Read Case Study >
Manufacturing Process Analysis – $400 MM Paper Products Manufacturer - Background: One of the larger plants in an established foam cup manufacturing business was tracking their OEE at a level Read Case Study >
Planning & Forecasting – Private Label Juice Company - Background: A mid-market private label juice manufacturer with facilities across the United States was investigating the opportunity to implement a Read Case Study >
Strategic Accounts Process & Pricing Review – $2B Fuel Distributor - Background: A$2B distributor of propane engaged PPT Consulting to diagnose and correct numerous pricing and billing errors they had been Read Case Study >
CSV Process Analysis – $1B Pharmaceutical Company - Background: The current Computerized System validation (CSV) process for a large Pharmaceutical company was relatively young and had undergone modifications. Read Case Study >
Process Improvement & Optimization – $2B Gas Products Company - Background: A $2B division of a gas products company engaged PPT to review the on-boarding process for all new resources, Read Case Study >
Pricing Management Process Mapping – $2B Energy & Utilities Company - Background: A $2B Energy & Utilities Company had a need to optimize processes for Pricing Management as a result of Read Case Study >
Process Improvement & Optimization 2 – $1B Pharmaceutical Company - Background: A $1B Pharmaceutical client sought to develop a method to organize, standardize and communicate Commercial Operations processes. This department Read Case Study >
Process Improvement & Optimization 3 – $1B Pharmaceutical company - Background: The IT Department of a $1B Pharmaceutical company engaged PPT to conduct an IT Operational Assessment which uncovered the Read Case Study >
Data Import Process Analysis – $1B Pharmaceutical Company - Background: The current Computerized System validation (CSV) process for a large Pharmaceutical company was relatively young and had undergone modifications. Read Case Study >
Process Improvement & Optimization 4 – Fortune 50 Pharmaceutical Company - Background: The Medical Information department of a Fortune 50 Pharmaceutical company engaged PPT to consolidate the issue and enhancement request Read Case Study >
Service Desk 2 – Fortune 50 Pharmaceutical Company - Background: The Information Technology Department of an educational organization sought to review and improve upon selected administrative and operational processes. Read Case Study >
Service Catalog – Fortune 50 Pharmaceutical Company - Background: The Information Management (IM) Group within a Division of a Fortune 50 Pharmaceutical Company sought to develop a Service Read Case Study >
Process Improvement & Optimization 5 – Local Educational Organization - Background: The Information Technology Department of an educational organization sought to review and improve upon selected administrative and operational processes. Read Case Study >
Financial Process Analysis – Multimedia Retailer - Background: An $8B Multi-Channel Retailer sought to evaluate its Credit Division (including Credit Card Processing, Check Processing, Fraud Investigation and Read Case Study >
HR Business Process Mapping – $1B Pharmaceutical company - Background: The HR Department of a $1B Pharmaceutical company engaged PPT to assist in the re-engineering of their Equity Administration, Read Case Study >
Process Mapping – $125MM Generic Pharmaceutical Company - Background: A mid-market Pharmaceutical client sought to perform an analysis of an end to end Business Process and document the Read Case Study >
Service Management Implementation Program – $2B Energy & Utilities Company - Background: Client was looking to partner with an organization to implement a Service Level Management Program as part of their Read Case Study >
Process Improvement & Optimization Case Study – Mid-Market Manufacturer of Thermoformed products - Background: A Mid-Market Manufacturer of Thermoformed products serving various clients across the food, candy, food service, medical and industrial industries Read Case Study >
Executive Compensation Analysis – $4B Fuel Distributor - Background: A publicly traded $4B distribution company wanted to explore options to update its Executive Compensation Plan, which effects approximately Read Case Study >
Problem Management Assessment – Local healthcare company - Background: A local health care system averaging 12-15 system outages per month requested assistance in evaluating the problem management process. Read Case Study >
Process Optimization – Healthcare Insurance Firm - Background: A healthcare insurance firm experienced was looking to improve customer satisfaction with its customer service operations. They wanted to Read Case Study >
Help Desk Call Analysis – Growing Retail Client - Background: A growing retail client with multiple brands was experiencing increasing call volumes to their Retail Help Desk and needed Read Case Study >
Distribution SLA Project – National Apparel Retail Holding Company - Background: A national apparel retail holding company recently created a Shared Services organization to support the business needs of each Read Case Study >
Service Desk Needs Assessment & Roadmap Development – IT Services Company - Background: In order to achieve its overall Operational Excellence objective, an IT Services company wished to assess its Service Desk Read Case Study >
IPC Implementation Project – $500M Specialty Pharmaceuticals Company - Background: A $500M specialty pharmaceuticals company wanted to adopt and improve upon their underlying operating processes while addressing organizational and Read Case Study >
Third Party Worker Project – $3B Specialty Biopharmaceutical Company - Background: Our client, a $3B Specialty Biopharmaceutical Company, initiated a project to address the risks associated with temporary workers and Read Case Study >
E-Commerce SLA Development – $5B Specialty Retailer - Background: A Service Level Agreement framework was developed for the shared services ecommerce distribution operations of a multi-brand retail client. Read Case Study >
E-commerce Sales and Operations Planning – $5B Specialty Retailer - Background: A Sales and Operations planning process was developed for the ecommerce business of a multi-brand retail client. The project Read Case Study >
Credit Analysis Pilot Project - Background: A client in the oil and gas industry has approximately 150,000 customer accounts with credit balances collectively totaling $17.6 Read Case Study >